Any Language, Any Channel, Any Interaction
What is a Viral AI Voice Agent?
A Viral AI voice agent communicates with users naturally and human-like, handling full conversations and providing real-time responses.
The agent supports multiple languages with automatic language detection and leverages custom knowledge bases to provide accurate, context-aware answers.
It can also work with external interfaces, allowing connections to various data sources depending on how the system is deployed.
Sales and customer service in the digital era demand availability, personalization, and the ability to handle large volumes of leads simultaneously. Viral’s AI voice agent enables:
Never miss a lead
Conversations that feel human
Automate routine processes and respond quickly
Personalized, focused conversations that drive action
Building an effective AI voice agent involves several critical steps:
The agent is loaded with business knowledge: FAQs, offers, scripts, customer data, and more..
The agent interacts with leads in any language and qualifies them based on engagement
Execute tasks such as scheduling meetings, sending messages, creating CRM records, and handing leads to human agents when needed.
The agent learns and improves its conversations with every interaction.
Key Benefits of Using an AI Voice Agent
Immediate automated responses to new prospects
Follow-ups and upsell opportunities
Activating agents for promotions, offers, or informative calls
Seamless handover to human agents when required
Overview
Viral’s AI voice agent enables businesses to stay available at all times, engage with customers in any language, and increase conversion rates. With continuous learning and smart integrations, our agent becomes a powerful sales and customer service solution that delivers measurable results.
